Compensation and Benefits

• 100% employer-paid health, vision, dental, and life insurance
• LAGERS L-6 non-contributory retirement
• Paid time off (PTO)
• Sick leave
• Cell Phone
• Flexible schedule

Essential Functions

• Serve as Terminal Agency Coordinator (TAC); oversee organizational supplies, training programs, training records, certifications, and recertifications.
• Plan and coordinate employee training; ensure annual evaluations are completed for operations employees.
• Monitor telephone, radio, and CAD performance; identify equipment problems; assist with preventive maintenance, minor repairs, system upgrades, technology planning, equipment replacement budgeting, and service-provider coordination.
• Assist with emergency operations plans and exercises, standard operating procedures, policies, public education, benefits, payroll, personnel files, and other organizational financial or administrative responsibilities.
• Coordinate with departments and service providers, maintain effective working relationships, and present project status updates to upper management.
• Perform other duties assigned by the Deputy Director and/or Executive Director.

Minimum Qualifications

• Three years of supervisory experience; high school diploma or equivalent required. College degree preferred.
• Valid driver’s license and ability to maintain a satisfactory driving record.
• Preferred experience in hiring, performance management, communications, employment law, public safety communications, dispatch quality assurance, and department training; instructor and/or CTO certification preferred.
• Knowledge of the Christian County street system and jurisdictional boundaries preferred.
• Willingness to obtain additional training and certifications. An equivalent combination of education, training, and experience will be considered.

Knowledge, Skills, and Abilities

• Lead, supervise, counsel, mediate, train, and direct employees; plan and sequence operations; apply policies and procedures; exercise sound judgment, decisiveness, and creativity.
• Analyze information, identify alternatives and consequences, use operational manuals and records, and communicate clearly and calmly with supervisors, emergency personnel, field personnel, and the public.
• Provide formal instruction; accurately recall and relay detailed information; perform basic calculations and statistical evaluations; and prepare spreadsheets, graphs, and performance charts.

Physical Demands and Working Environment

How to Apply

Application Closing Date

• Friday, November 13, 2026, at 5:00pm CT

• Possess a high school diploma or equivalent
• Complete a thorough background investigation
• Pass a drug screening and hearing test
• Work a variety of shifts, days, hours, weekends and holidays
• Complete the minimum set standard of on the job training Essential Functions
• Answer incoming 9-1-1 and administrative calls quickly and professionally
• Ability to process and determine appropriate response for emergency and non-emergency calls
• Ability to multi-task in a high stress, high call volume
• Understanding of computer aided dispatch (CAD) systems, various mapping programs, state and federal computer systems and radio equipment
• Handle high stress situations in a calm, professional manner
• Occasionally deal with hysterical and uncooperative callers