Request for Proposals - Staffing, Salary, and Space Needs Assessment
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Christian County Emergency Services (“CCES”) is soliciting proposals from qualified firms (“Consultants”) to conduct a comprehensive staffing, salary and compensation, and space needs analysis and assessment for its administrative offices, emergency communications center, and emergency operations center. The selected consultant will provide objective, data-driven findings and actionable recommendations to support current operations, long-range planning, recruitment and retention, compensation competitiveness, facility utilization, and future public safety service needs.
CCES is the sole Public Safety Answering Point (“PSAP”) and provides 24/7/365 emergency and non-emergency communication services for the entire county, including the cities and communities of Billings, Boaz, Chadwick, Clever, Fremont Hills, Garrison, Highlandville, Nixa, Ozark, Saddlebrooke, and Sparta. The organization supports both 9-1-1 and administrative call-handling, primary dispatch services for seven law enforcement agencies and seven fire districts, with anticipation of emergency medical dispatch for the county’s ambulance district in 2030. Moreover, the organization provides secondary or supplementary dispatch services for multiple local and state agencies from the current communications center located at 110 West Elm Street in Ozark, Missouri. The administrative offices are located at a separate facility, 204 West Elm Street in Ozark.
Since consolidation in 2011, the county’s population has grown from approximately 78,600 to an estimated 97,400 in 2026, with increases in virtually all measurable metrics; incoming 911 and non-emergency calls, calls for service to police, fire, and EMS. The organization seeks an independent assessment that aligns staffing levels, compensation structures, and physical space with operational demand, service expectations, employee wellness, technology needs, and anticipated growth.
Download "RFP Staffing Salaries Facility.pdf"
